Question:
I can't log in, what should I do?
If you're experiencing difficulties logging into your account, follow these steps:
Keep Everything Updated: Ensure both your operating system (OS) and the SiteMax app are up-to-date. Using the latest versions often resolves compatibility issues.
Check Your Internet Connection: Verify that your internet connection is stable and operational.
Verify Login Details: Double-check that you've entered your email and password correctly. Pay special attention to capitalization and any special characters.
Permissions Settings: Ensure that your permissions are set correctly. This can sometimes be a factor in login issues.
If you've completed these steps and the problem persists, please don't hesitate to reach out to our support team at support@sitemaxsystems.com. We're here to help you further investigate and resolve the issue.